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Link fora · Distribuidora Andrade Contrato #4471 · SLA 99,5% · consumido 61% Ana Lima · chamado #8842 aberto há 12s

Monitor the network. See the customer.

A platform to monitor infrastructure, analyse data and know, right away, who is affected and what that means in the contract.

Try for 30 days See how it works

No card · Installed in 10 minutes · Three languages

10 min from zero to the first graph with real data
One screen alarm, customer and contract in one place
Native SLA measured on its own, proven in PDF
Multi-tenant white label per customer, out of the box

You already have monitoring. The problem is using it.

Setting a simple alert means understanding item, trigger, action and media. Seeing the graph means opening another system. And when the alarm fires, nobody knows whose customer it is.

The console the NOC actually uses

Not a mockup: the alarm screen, with commercial context beside severity.

Link principal sem resposta
Distribuidora Andrade · contrato #4471 · SLA 99,5% · consumido 61%
00:12
Perda de pacotes acima de 2%
Mercado União · contrato #3390 · criticidade média
04:38
Temperatura do POP em 41 °C
POP Centro · sem contrato vinculado
18:02
Enlace restabelecido
Padaria Sol · contrato #2201 · 3 min fora
31:47

What it does

Collects

SNMP v1/v2c/v3, ICMP and HTTP, with automatic discovery of interfaces and disks.

Alarms

Rules with persistence and hysteresis, maintenance windows and correlation that suppresses the child alarm.

Notifies

E-mail, Telegram, WhatsApp, webhook and a Service Desk ticket, with step escalation.

Proves

SLA per contract, with a PDF report that shows how the number was calculated.

The capabilities

Four pillars on a solid base

The base holds it up, the pillars collect, the pediment delivers. Three pillars hold up any good monitoring tool. The fourth, Business, is why MIAD exists.

Unified view Dashboards · Alarms · Analysis · Reports I Infra II Apps III Network IV Business Platform
Platform

The base holds it up. Native multi-tenant, white label, RBAC, a public API with signed webhooks and full audit. The foundation that turns monitoring into a product: one company monitoring many.

I

Infrastructure

Watches the hardware and the systems that hold everything up.

  • CPU, memory, temperature and system load
  • Uptime and unexpected restart
  • Any SNMP OID: disk, RAID, rack sensors
  • Collection via SNMP, ICMP, HTTP and API ingestion

What sets it apartThresholds with persistence: “85% for 5 minutes”, not the backup spike. Saturation forecast by trend and static-value discard: the database grows slowly.

II

Applications

Covers the gap between “powered on” and “working”.

  • HTTP endpoints: status, response time and content
  • Validation of the response body, not just the code
  • Any metric via a three-line ingestion
  • A business indicator treated as a metric

What sets it apartTrivial ingestion: if the key does not exist, the item is created on its own. Subscribers, tickets and invoices enter the same engine, with the same alarm and the same graph as technical metrics.

III

Network

For the provider, the main pillar.

  • ICMP with latency, loss and native jitter
  • SNMP v1, v2c and v3, collected in batch
  • Interface traffic and state, with automatic discovery
  • 95th percentile ready for contracted bandwidth

What sets it apartCascade correlation: the edge goes down and the alarms of the gear behind it become one. A safety guard stops a discovery from creating too many items and taking down collection.

★ The difference IV

Business

Translates technical data into contract and customer.

  • Asset → contract → customer, with criticality
  • SLA per contract, with maintenance out of the calculation
  • Credit or penalty measured by the clause
  • Ticket opened on its own, with number and link

What sets it apartThe contract’s criticality raises the alarm severity: 6% loss is Medium for a residential customer and Critical for the hospital. It is the pillar no other platform delivers.

Unified view

The pediment delivers. Live alarm console, dashboards with ready recipes, ad-hoc exploration, maps and PDF reports, in a single system, without switching tools.

Try for 30 days See how it works

The alarm that already knows whose it is

A link went down. Ordinary monitoring tells you that 10.20.1.14 stopped responding.

MIAD tells you that Distribuidora Andrade is down, that this is a high-criticality contract, that the monthly SLA has already burned 61% of its allowance, that Ana in sales owns the account, and that ticket #8842 is already open.

🔴 Link fora · Distribuidora Andrade

Contrato #4471 · SLA 99,5%
Consumido 61% · restam 84 min
Ana Lima · comercial
Chamado #8842 aberto há 12s

Who it is for

Internet provider

POPs, OLTs and links with a customer behind every port.

IT operations

Servers, links and services with an internal service agreement.

Integrator

Several customers in a single install, each seeing only their own.

Data centre

Power, cooling and network with an SLA that turns into credit when missed.

Talk to us

Tell us the size of your network. We answer with an installation proposal, not a catalogue.